1. It includes the following pieces of information:
  1. How many days customers have to return a product?
    Within 5 days of receiving.
  2. How will they receive the refund (credit or replacement)
    Depends on the customer and the issue.
  3. Who pays for shipping to return the product?
  4. How will the customer receive the refund payment?
    Customer will receive the payment Via Easy Paisa / Bank Transfer
  5. The reason which is not valuable?
    Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason
  6. The following information needs to be provided by the complainant when lodging the complaint online:
  • Order Number
  • Picture of the product highlighting the defect
  • Picture/Scan of invoice
  • Picture of the parcel.

Note: In order to return any product or any queries you can contact us on WhatsApp: 03308350159 OR EMAIL: footstepskarachi@gmail.com